Booking Policy

By making a booking, you agree to be bound by our booking policy (Booking Policy).

You must arrive at the clinic at least 5-10 minutes before your scheduled appointment time to ensure that your appointment runs for the full duration of the appointment and that the appropriate consent forms are completed by you. If you are running late, we reserve the right to cut short your treatment time to ensure that our therapists are not late for their following appointments.

New clients booking an initial consultation will be required to make a non-refundable upfront payment to us of 20%  of the treatment in order to secure the booking. Should you wish to book a Consultation and treatment at the same time, you acknowledge that we typically allow 1 hour and 30 minutes for this type of appointment.

Should you proceed with the treatment on the day of your appointment, we will deduct the Booking Fee from the total cost of your treatment. However, if you decide not to proceed with the treatment on the day of your appointment, the $98 payment will pay for your consultation cost. We reserve our right to refuse to refund you any part of the Booking Fee in the event that you fail to comply with these Terms.

We require at least 12 hours of notice should you wish to cancel or reschedule your appointment.

If you wish to reschedule or cancel your appointment, you must notify our clinic not least 12 hours prior to your scheduled appointment. If you reschedule your appointment, Your Booking Fee will be redeemable at your next scheduled appointment, or a refund will be issued, provided that you have given us at least 12 hours’ notice. If you fail to provide sufficient notice, you will forfeit Your Booking Fee, and you will not be able to redeem it at a later time.

If you fail to show up at your scheduled appointment, cancel or reschedule your appointment within 12 hours of your scheduled appointment, we will require you to make a late cancellation payment of 50% of your treatment  (incl. GST).  

Thank you for being a valued client and for your understanding and cooperation as we institute this policy. This policy will enable us to open otherwise unused appointments to better serve the needs of all My Beauty clients.

A notification reminder will be sent via email 2 days prior to your scheduled appointment, and an SMS will also be sent 24 hours prior to your scheduled appointment. We have allowed two SMS reminders so that NO SHOWS do not occur. We understand that you may need to change your booking, and we kindly request that you provide us with a minimum of 24 hours to allow us enough time to offer that spot to another client. Please phone the clinic on (03) 3416699 or email contact@mybeautyclionic.co.nz if you cannot make your booking.

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